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VENTELUXE

Returns & Refunds

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At VENTELUXE, we strive to ensure the quality of our products and the satisfaction of our customers.

1. Returns

Defective item

If an item has a defect not mentioned in its description, the customer must contact us within a maximum of 15 days following the receipt of the order.

Photographs of the defect may be requested to allow examination of the claim.

After validation of the request, we will offer either:

  • replacement of the item when possible;
  • sending an equivalent item;
  • or a full refund.

The costs related to this procedure will be borne by our company.

Order error

If the customer receives an item different from the one ordered or a size different from that indicated on the order, they must contact us as soon as possible.

After verification, we will cover the return shipping costs and offer either to send the correct item or a full refund.

Lost or undelivered package

If the carrier's tracking confirms that a package has been lost or was never delivered to the customer, we will proceed, after verification with the carrier, either to resend the order or to issue a full refund.

Refunds

Approved refunds will be made via the payment method used at the time of purchase.

The timeframes for receiving funds may vary depending on the banking institution or payment provider used.

Contact

For any return, refund, or claim request, please contact us, indicating your order number and any useful information regarding your request:

Our team is committed to carefully examining each request and offering you a suitable solution as soon as possible.