Shipping Information

Processing time

Orders are usually processed within 1–2 business days. Quotes and large items may need confirmation before dispatch.

Delivery options

• Standard: tracked delivery for most orders.
• Express: available at checkout where offered.
• Large items: may be sent with a specialist courier.

Delivery costs and the countries we ship to are shown at checkout.

International orders

Import duties, taxes, and customs fees are the recipient's responsibility unless stated otherwise at checkout.

Tracking

You will receive a shipping confirmation email with tracking details when your order leaves us.

Lost or damaged parcels

Contact us within 48 hours of delivery if your parcel arrives damaged, or if it does not arrive within the expected window. We will work with the carrier to resolve it.

Quote orders

Shipping costs for quote-based orders are confirmed in writing before payment is taken.